Terms of Service

Plain-English terms for website projects and care plans. Your written quote always comes first.

Last updated: 12 November 2026

1. About these terms

These terms apply when you order a website project or care plan from Brightgrid Studio, run by Vaidas Ivanauskas (“I”, “me”). “You” means the person or business placing the order. If anything in your written quote is different from these terms, the quote wins.

2. Orders and quotes

  • Placing an order on the website is a request, not a binding contract, and no payment is taken online.
  • I'll confirm the details with you and send a written quote listing exactly what's included, the price and a rough timeline.
  • The contract starts when you accept the quote in writing (an email is fine).
  • Prices on the website are examples. Your quote sets the final price.

3. Payment

  • I invoice you directly. Payment terms, including any deposit, are set out in your quote.
  • Invoices are due within 14 days unless your quote says otherwise.
  • If an invoice is overdue, I may pause work (or a care plan) until it's paid. I'll always tell you first.
  • Prices are in pounds sterling (GBP).

4. Website projects

What I'll do

  • Design and build what's listed in your quote, with care and to a professional standard.
  • Keep you updated, and show you the work for feedback before it goes live.
  • Include the number of revision rounds stated in your quote. Extra changes are quoted separately first.

What I need from you

  • Text, photos, logos and other content in good time. Delays on your side may move the timeline.
  • Confirmation that you own, or have permission to use, everything you send me (photos, logos, text).
  • Feedback and approvals within a reasonable time.

After launch

  • For 30 days after launch I'll fix any bugs or problems in my work free of charge.
  • New features or content changes after launch are quoted separately, or covered by a care plan.

5. Care plans

  • Care plans are billed monthly in advance, at the price for your chosen level.
  • Each level includes a number of hours of changes per month. Unused hours don't roll over to the next month. If you need more, I'll tell you the cost and only go ahead once you agree.
  • There's no minimum term. You can switch level or cancel at any time by emailing me.
  • When you cancel, the plan runs until the end of the month you've paid for, and you won't be invoiced again.
  • Hosting and your domain name are not included. They stay in your name and are paid by you, unless your quote says otherwise.
  • I'll take reasonable care to keep your site updated, backed up and monitored, but I can't guarantee it will never go offline, for example if your hosting provider has a problem.

6. Ownership

  • Once you've paid in full, you own the design and code made specifically for your website, and your content stays yours.
  • Open-source tools and libraries used in your site remain under their own licences, which allow you to use them freely.
  • I may show your finished website in my portfolio, unless you ask me not to.

7. Cancelling a project

  • If you're a consumer (buying for personal use, not for a business), you have 14 days after accepting the quote to cancel for any reason. If you ask me to start within those 14 days and then cancel, you pay for the work done up to that point.
  • Either of us can end a project early by giving written notice. You pay for the work done up to that date, and I'll hand over everything completed so far once paid.

8. Liability

  • I'm responsible for losses that are a foreseeable result of me breaking these terms or not taking reasonable care.
  • I'm not responsible for indirect losses, such as lost profits or business, or for problems caused by third-party services (hosting, domain providers, plugins) or by changes made by someone else.
  • Except where the law doesn't allow it, my total liability is limited to the amount you've paid me for the project or, for care plans, the last 12 months of fees.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or your legal rights as a consumer.

9. Your account

  • Keep your login details safe, and let me know straight away if you think someone else has used them.
  • Please don't misuse the website, for example by sending spam or trying to break its security.

10. Privacy

How I use your personal information is explained in my Privacy Policy.

11. Changes and law

  • I may update these terms from time to time. Changes don't affect projects or plans already agreed, unless we both agree.
  • These terms are governed by the law of England and Wales. If you're a consumer living elsewhere in the UK, you can also bring a claim in your local courts.

Questions?

Email [email protected] and I'll be happy to explain anything.